Refund Policy

This Refund Policy explains when refunds may be available. By placing an order, you agree to this policy.

Refund eligibility

• Refunds may be considered if we are unable to start or deliver the purchased service as agreed.
• Refunds are assessed on a case-by-case basis based on order status and evidence.

Partial refunds (if work has started)

• If work has started, a partial refund may be issued based on the remaining uncompleted portion of the service.
• Any completed portion of the service is generally non-refundable.

Non-refundable situations

• Completed services.
• Customer-provided incorrect information that prevents fulfillment.
• Violations of our Code of Ethics or Terms that lead to cancellation.

Refund request time limits

• Refund requests must be submitted within a reasonable time after the issue occurs.
• Very old orders may not be eligible for review.

Processing method

• Approved refunds are processed back to the original payment method where possible.
• Processing times can vary based on payment provider and banking systems.

Contact information

To request a refund or ask questions, use the Support button or contact us via the Contact page.